PHILADELPHIA (AP) — Starbucks sells itself as a community gathering spot as much as a coffeehouse, a welcoming place with comfortable chairs for lingering, trendy music and Wi-Fi. That's one reason the arrest of two black men who were sitting in a Starbucks struck a nerve for so many: They were doing exactly what people do at most any of the chain's 28,000 stores worldwide.

The CEO of Starbucks Co., Kevin Johnson, called the arrests a "reprehensible outcome" and said he wants to personally apologize to the men, saying the company "stands firmly against discrimination or racial profiling." But...