Alva Review-Courier -

I received another good suggestion for a column this week. This time, Radio Shack's computer guru, Randy Barrett, brought the idea.

Most non-local telephone calls are recorded these days. Surely you've heard the line, “This call is being recorded for quality control purposes.”

That serves the dual-purpose of making sure the employee at the firm calling is being mannerly, accurate and not promising things that can't be delivered. It also protects them from consumers who may claim something that wasn't promised.

Another recording misuse is when you receive a call from an unscrupulous telemarkete...