Alva Review-Courier -

VA call center workers say time limits short-change veterans


TOPEKA, Kan. (AP) — Call center workers at the Colmery-O'Neil VA Medical Center say time limits that management has placed on calls short-change veterans who are seeking assistance.

The time limit issue has been a sticking point for six years but recently came to a head when workers received a letter threatening them with being fired if they allow calls to exceed the time limit, employees said.

"Basically, what management has done is tell the workers they only have 5 minutes and 57 seconds to handle the veteran's issue and if they go beyond that, they run the risk of getting terminated,"...

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