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Privacy questions as humans reviewed user audio at Facebook

 

August 15, 2019



NEW YORK (AP) — Facebook has paid contractors to transcribe audio clips from users of its Messenger service, raising privacy concerns for a company with a history of privacy lapses.

The practice was, until recently, common in the tech industry. Companies say the use of humans helps improve their services. But users aren't typically aware that humans and not just computers are reviewing audio.

Transcriptions done by humans raise bigger concerns because of the potential of rogue employees or contractors leaking details. The practice at Google emerged after some of its Dutch language audio s...



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