Alva Review-Courier -

New ways to file customer complaints


December 25, 2019

About 50 years ago, Alva had offices for the phone company, the gas company, the electric company and the cable TV company. Handling issues with billing or service meant a visit to the office or a phone call to talk to a live person. That’s one of the “up” sides of shopping at home. You can talk with someone face to face to solve issues.

It’s not quite so easy now that none of those companies have local offices. A phone call results in an automated menu of choices. It may seem impossible to reach a person, and you may wait on hold for a really long time.

I’ve had issues with most...

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