United says it will drop widely scorned ticket-change fees
August 30, 2020
United Airlines says it listened to customers and is dropping an unpopular $200 fee for most people who change a ticket for travel within the United States.
"When we hear from customers about where we can improve, getting rid of fees is often the top request," United CEO Scott Kirby said in a video posted Sunday.
United's move will put pressure on American Airlines and Delta Air Lines to drop their change fees, also $200 on domestic travel. Delta and American said they are waiving change fees for travel affected by the virus through the year's end. Southwest Airlines does not charge change...