Lawmakers, officials criticize Oklahoma unemployment vendor
October 21, 2020
OKLAHOMA CITY (AP) — Oklahoma lawmakers and other officials criticized the vendor that the state hired to deliver unemployment benefits to claimants, taking issue with how the company has distributed payments during the pandemic.
Conduent — the company the Oklahoma Employment Security Commission made a contract with to deliver unemployment benefits — received criticisms during an interim study Tuesday. The critiques included holds put on claims, benefit cards being delivered with no funds and charging clients 25 cents for calls after they had exhausted their five monthly free calls to...