Twilio CEO discusses why pandemic lifted tech to new heights
December 6, 2020
SAN RAMON, Calif. (AP) — Twilio has emerged as a technological backbone for thousands of companies during the pandemic. Its users rely on its digital tools to connect with customers through mobile apps, call centers and messaging services as the shift to online commerce and curbside pickup accelerates.
The San Francisco company ended September with 208,000 customers, a 21% increase from the same time last year, while its revenue surged 52%. Despite its rapid growth, Twilio still hasn't proven it can be profitable. The 12-year-old company has amassed nearly $1 billion in losses since it wa...