Calling the IRS? Hold times are way down this tax season
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April 16, 2023
WASHINGTON (AP) — Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a year earlier, the agency said Monday.
Ahead of the tax filing deadline on Tuesday, the IRS is promoting its improved customer service and giving credit to a big boost in funding provided by the Inflation Reduction Act that Democrats pushed through Congress last year.
The federal tax collector on Monday reported a dramatic turnaround for the 2023 tax season from a year ago, when the agency scored its worst customer service marks on record.
IRS employees this tax seaso...
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