Restroom 2.0

I wanted to follow up with my recent Lesson From a Restroom article and let you all know I have received a lot of interesting comments. What I found to be the most insightful comment was made to my wife by a friend who, just a week after the article was published, observed a very similar scenario to what I had described.

In summary, my wife’s friend was attending an event, and at the venue were four doors through which people could enter the facility. Despite that, everyone was standing in a slow-moving line and using only one of the doors.

Today I want to delve just a little deeper into this...

 

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