Alva Review-Courier -

“User friendly” is a term that can work wonders when man and machine cooperate. If not, it leads to creating cataclysms, according to Clay Chandler in Fortune Magazine.

When a machine is programmed to troubleshoot and self-correct, human intervention may create problems. An example was Three Mile Island, when plant operators intervened and a reactor meltdown occurred.

Cliff Kuang, in his book “User Friendly,” stresses the importance of keeping technology “human-centric.” Early in the machine age, training was important for everything from a toaster to a Model T. Management experts like Fredric...